Introduction
EchoSphere Recording Studios, located at 121 Demonbreun Street, Nashville, TN 37203 ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and safeguarding of your personal information. By using our website and services, you consent to the practices described in this policy.
Data Protection Officer
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO at:
DPO: Alistair Finch
Email: [email protected]
Phone: 615-267-8900
Data Collection Practices
Information We Collect
We collect several types of information from and about users of our website and services, including:
- Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide when you contact us, book a session, or subscribe to our newsletter.
- Payment Information: When you make a payment for our services, we collect necessary billing information, such as credit card details or other payment method information. This information is processed through secure third-party payment processors.
- Technical Information: We automatically collect certain technical information when you visit our website, such as your IP address, browser type, operating system, referring URLs, and pages visited.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience on our website, analyze trends, and gather demographic information. For more information, please see our Cookies Policy.
- Project-Related Data: This includes audio recordings, session files, and any other materials you provide to us for recording, mixing, or mastering services.
How We Collect Information
We collect information in the following ways:
- Directly from You: When you provide information through our website forms, email correspondence, phone calls, or in-person consultations.
- Automatically: Through the use of cookies and other tracking technologies when you visit our website.
- From Third Parties: We may receive information from third-party service providers, such as payment processors and marketing platforms.
Data Usage Policy
How We Use Your Information
We use the information we collect for the following purposes:
- Providing Services: To provide recording, mixing, mastering, and other related services.
- Communication: To communicate with you about your sessions, projects, updates, and promotional offers.
- Payment Processing: To process payments for our services.
- Website Improvement: To analyze website usage and improve the content and functionality of our website.
- Marketing: To send you newsletters, promotional materials, and other marketing communications. You can opt-out of these communications at any time by following the unsubscribe instructions provided in the email.
- Legal Compliance: To comply with legal obligations and respond to legal requests.
- Customer Support: To provide customer support and address your inquiries and concerns.
Data Sharing
We may share your information with the following third parties:
- Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, hosting providers, and marketing platforms.
- Legal Authorities: We may disclose information to legal authorities if required by law or in response to a valid legal request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
We require these third parties to agree to keep your information confidential and to use it only for the purposes for which we disclose it to them.
Data Security Measures
How We Protect Your Information
We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption technology to protect sensitive information transmitted online.
- Secure Storage: We store your personal information on secure servers with limited access.
- Access Controls: We implement access controls to restrict access to personal information to authorized personnel only.
- Regular Security Audits: We conduct regular security audits to assess and improve our security measures.
- Data Minimization: We only collect and retain the minimum amount of personal data necessary for the specified purposes.
While we strive to protect your personal information, please understand that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
User Rights
Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
- Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Objection: You have the right to object to the processing of your personal information, including processing for marketing purposes.
- Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
How to Exercise Your Rights
To exercise your rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within a reasonable timeframe.
Contact Information for Privacy Inquiries
How to Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
EchoSphere Recording Studios
121 Demonbreun Street
Nashville, TN 37203
Phone: 615-267-8900
Email: [email protected]
We are committed to addressing your concerns and resolving any issues you may have.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.
International Data Transfers
As a recording studio based in Nashville, Tennessee, we primarily process data within the United States. However, some of our service providers may be located in other countries. When we transfer personal data internationally, we take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws. These measures may include:
- Standard Contractual Clauses: Using standard contractual clauses approved by the European Commission to ensure that your data is protected when transferred to countries outside the European Economic Area (EEA).
- Adequacy Decisions: Transferring data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
- Binding Corporate Rules: Implementing binding corporate rules for data transfers within our group of companies.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period will depend on the nature of the information and the purposes for which it was collected. Generally, we will retain your data for the duration of our business relationship and for a reasonable period thereafter to allow us to comply with legal obligations, resolve disputes, and enforce our agreements.
When we no longer need your personal information, we will securely delete or anonymize it.